We keep your information safe and secure.

Keeping your information safe and secure.

Wealthtime Limited is committed to preserving the privacy of all visitors to www.wealthtime.co.uk. Please read the following to understand how we use and protect the information that you provide to us. By using and/or registering on this site or contacting us by email or through this site, you consent to the collection, use and transfer of your information under the terms of this policy.

Data collection.

When you visit or register details on www.wealthtime.co.uk you may be asked to provide certain information about yourself including your name and contact details. We may also collect information about your usage of our website, as well as information about you and emails or letters you send to us or information gathered during telephone conversations with you, when you use certain services and/or when you visit our web pages.

Use of your information.

Your information will enable us to provide you with a range of services and access to all parts of our site. It will also enable us to customise content for you, fulfil your requests for certain products and services, and to contact you about the services we provide to you, new products and for customer feedback. We will also use and analyse the information we collect so that we can administer, support, improve and develop our business.

In particular we may use your information to contact you for your views on our services and to notify you occasionally about important changes or developments to the site or our services. Further, we might also use your information to let you know about other products and services which we offer which may be of interest to you and we may contact you by post, telephone or fax, as well as by email. If you change your mind about being contacted in the future please let us know by contacting us at our contact details set out below.

Information sharing, disclosure and site tracking.

We will not sell or rent your personally identifiable information to anyone.

The information you provide to us will be held on our computers in the UK and may be accessed by or given to our staff and the staff of our group companies (if any) and third parties who act for us for the purposes set out in this policy or for other purposes approved by you.

We may also pass aggregate information on the usage of our site to third parties but this will not include information that can be used to identify you.

Where you have consented when providing us with your details, we may also allow carefully selected third parties, including other companies in our group, to contact you occasionally about products and services which may be of interest to you. They may contact you by post, telephone or fax, as well as by email. If you change your mind about being contacted by these companies in future, please let us know by emailing admin@wealthtime.co.uk.

Finally if our business enters into a joint venture with or is sold to or merged with another business entity, your information may be disclosed to our new business partners or owners.

Unless required to do so by law, we will not otherwise share, sell or distribute any of the information you provide to use without your consent.

Cookies.

A cookie is an information file that we store on your computer. The cookie records information such as, how often and at what times you visit the website. A cookie is a small data file that certain web sites write to your hard drive when you visit them. The only personal information a cookie can contain is information a user supplies himself or herself. A cookie can't read data off your hard disk or read cookie files created by other sites. Cookies, however, enhance our website performance in a number of ways including providing a secure way for us to verify your identity during your visit to our website and personalising your experience on our site making it more convenient for you. We use Google Analytics to track or record information about visitors to our website. Your privacy and security are not compromised when you accept a cookie from our website. You can refuse cookies by turning them off on your web browser, but please note this may cause our service not to function as intended.

Ways to protect yourself.

There are some things you can do to protect your personal data online. The following may help you:

Never tell anyone your log in details. We might ask you to confirm certain information to identify yourself when you use Wealthtime Limited. For example, memorable date, place of birth, but we will never ask you to tell us your Online Access Number, Pin Number or Password.

Don't send confidential information by Internet email as it's not secure and there's always a risk it could be intercepted.

If you're logged into an online service, don't leave your computer unattended. Close down your Internet browser once you've logged off.

Phishing.

Customers of several financial institutions have been targeted by a scam known as "phishing".

This involves cyber criminals incorporating a financial institution’s name, or a variation of it, into a fake website address and sending the link to its customers via email.

The genuine account holders are either requested to reply to the email, or follow the link to the website. The website address invariably leads to an authentic looking, but false or "spoof" website.

The reasons given vary, but typically it is to update security details or change passwords, or because the financial institutions is making technical changes. Some emails even state that the recipient's accounts may be cancelled for security reasons unless their details are entered.

In every case, the criminals are hunting or ‘phishing’ for personal information, such as user names and passwords. The fraudster then attempts to use these details to access and empty the genuine person's accounts.

One particular email sent by a spoof bank urged recipients to download specific 'anti-virus software'. This 'software' then sent confidential information from the recipients' own computers to fraudsters.

Pharming.

A similar scam, known as “pharming”, is where criminals set up an automatic redirection from a genuine company’s real website to a similar looking (but fake) cloned site. This scam does not usually involve an email, as the customer is automatically diverted from the genuine site to the spoof site. Duped customers then attempt to log in using their account details and passwords, which the fraudsters capture and use themselves.

Don't become a victim

  • If you receive a suspicious email, don't divulge any sensitive information that might help provide access to your accounts, even if the web page appears legitimate. No reputable organisation would ever send emails in this way. Your bank or other financial institution should only ask for specific characters from your password - e.g. the second and fifth digit.
  • If you do receive a suspicious email purporting to be from Wealthtime Limited or other associated organisation, contact us first to check it is legitimate before replying with your personal information.
  • Always access our website by typing the address in the browser address bar or by clicking on your usual bookmark.
  • When giving your personal details to websites, for example when giving credit card or personal details, check for "https" in the address bar of the browser, and/or the padlock symbol at the bottom left/right of the screen. This makes it difficult for the information you are supplying and sending over the internet to be intercepted.

Security tips for your PC/Laptop

  • Where possible, try to use the most up-to-date version of your browser. Check the security settings and browser preferences are at an optimum level. Although most cookies are legitimate, some may contain spyware programs (software that can monitor the actions of a computer user), so only accept cookies that you recognise and want to install.
  • Consider installing 'personal firewall' software and anti-viral programmes on your computer to deter hackers and harmful viruses. Don’t forget to update this software regularly. Anti-spyware software can also help protect against harmful spyware and Trojan programs.
  • Ensure your PC is protected by keeping up to date with patches and fixes (most PCs can be enabled to do this automatically).
  • Consider encrypting any sensitive information you keep on a PC or laptop.
  • If you use wireless connections (such as Wi-fi or Bluetooth), avoid connecting to non-secure access points, especially in public places, and if you do, be wary of sending your personal details. Always use a password / number to protect your device, and keep it in non-discoverable mode when not using it.
  • If you use internet banking, try to use a secure computer. Computers for communal use (for example in an internet café) may not be as secure as you think.
  • Be careful if you store personal information in your mobile phone, organiser, laptop computer, or any other portable storage device. It may be compromised if stolen.
  • Even after you have deleted files on your PC/laptop, they can still be accessed. Consider obtaining a clean-up utility to overwrite deleted files. This is especially important if you are discarding old equipment; the only way to prevent your data from being retrieved by a fraudster is physical destruction of the equipment.

Accessing and updating.

You are entitled to request to see information we hold about you and you may ask us to make any necessary changes to ensure that your information is accurate and kept up to date. If you wish to do this, please contact us at the contact details below. We are entitled by law to charge a fee to meet our costs in providing you with details of the information we hold about you.

Confidentiality and security.

From time to time, we may employ security measures to protect your information from access by unauthorised persons and against unlawful processing, accidental loss, destruction and damage. We will retain your information for a reasonable period or as long as the law requires.

Legal status of our privacy statement.

This Privacy Statement is not designed to form a legally binding contract between Wealthtime and users of our website or secure online services.

Changes to this privacy statement.

We may change our privacy statement at any time without having to give you prior notification. Any changes to our privacy policy in the future will be posted to the site and/or, where we think it is appropriate, through email notification.

Contact.

All comments, queries and requests relating to our use of your
information are welcomed and should be addressed to:

Contact: Chief Executive Officer

Address: Wealthtime Limited, The Oak House, Barford Lane, Downton, Salisbury, Wiltshire. SP5 3QA

Email: admin@wealthtime.co.uk

Telephone: 01725 512925

Lines are open 9am to 5pm Monday to Friday. To help us improve our service
we may record or monitor calls for training and legal or regulatory purposes.

The Wealthtime Private Client Service is administered by Wealthtime Limited, which is authorised and regulated by the Financial Conduct Authority.
Wealthtime recommends that before making a decision regarding this service and the investments you should contact your Financial Adviser.

Wealthtime Limited, The Oak House, Barford Lane, Downton, Salisbury, Wiltshire SP5 3QA T: 01725 512925 E: admin@wealthtime.co.uk

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